Screen Reference
Class of Service
698
Administrator’s Guide for Avaya Communication Manager
November 2003
Client Room
Allows users to access Check-In, Check-Out, Room Change/Swap, and Maid status functions. In
addition, Client Room is required at consoles or telephones that are to receive message-waiting
notification. You can administer class of service for Client Room only when you have Hospitality
Services and a Property Management System interface. See GuestWorks® and DEFINITY® Systems
Technician Handbook for Hospitality Installations for more information.
Console Permissions
Console Permissions allow multiappearance telephone users to control the same features that the
attendant controls. You might assign this permission to front-desk personnel in a hotel or motel, or to a
call center supervisor. With console permission, a user can:
•
Activate Automatic Wakeup for another extension
•
Activate and deactivate controlled restrictions for another extension or group of extensions
•
Activate and deactivate Do Not Disturb for another extension or group of extensions
•
Activate Call Forwarding for another extension
•
Add and remove agent skills
•
Record integrated announcements
Data Privacy
Allows this user to enter a feature access code to protect a data call from interruption by any of the
system’s override or ringing features. See
Data Privacy
on page 424 for more information.
Extended Forwarding All
Allows a user to administer call forwarding (for all calls) from a remote location. You cannot change a
COS to y if Extended Cvg/Fwd Admin on the System Parameters Customer-Options screen is n. See
Extended user administration of redirected calls
on page 1532 for more information.
Extended Forwarding B/DA
Allows this user to administer call forwarding (when the dialed extension is busy or does not answer)
from a remote location. You cannot change this COS to y if Extended Cvg/Fwd Admin on the System
Parameters Customer-Options screen is n. See
Extended user administration of redirected calls
on page
1532 for more information.
Off-Hook Alert
See
Emergency Access to the Attendant
on page 1528 for more information. To enable this option, either
the
Hospitality (Basic)
or
Emergency Access to Attendant
field must be enabled on the
System-Parameters Customer-Options screen.