Managing Attendant Consoles
Setting Console Parameters
Administrator’s Guide for Avaya Communication Manager
153
November 2003
Setting Console Parameters
You can define system-wide console settings on the Console Parameters screen.
For example, if you want to warn your attendants when there are more than 3 calls in queue or if a call
waits for more than 20 seconds, complete the following steps:
1
Type change console-parameters and press
ENTER
.
The
Console Parameters
screen appears.
2
In the
Calls in Queue Warning
field, enter 3.
The system lights the console’s second call waiting lamp if the number of calls waiting in the
attendant queue exceeds 3 calls.
3
In the
Time in Queue Warning
field, enter 20.
The system issues a reminder tone if a call waits in the attendant queue for more than 20 seconds.
4
Press
ENTER
to save changes.
Note that some of the settings on the individual Attendant screens can override your system-wide
settings.
change console-parameters Page 1 of 3
CONSOLE PARAMETERS
Attendant Group Name: OPERATORS
COS: 0 COR: 0
Calls in Queue Warning: 3
Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
SAC Notification? n
Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n
DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec): 20
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count: