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Routing Outgoing Calls
Assigning ARS FAC
214
Administrator’s Guide for Avaya Communication Manager
November 2003
Assigning ARS FAC
Be sure the ARS feature access code (FAC) is set up on your system. In the U.S., 9 is usually the ARS
FAC. Users dial 9 to make an outgoing call.
When a user dials 9 to access ARS and make an outgoing call, the ARS access code 9 is dropped before
digit analysis takes place. will not be part of the digit analysis.
Instructions
To assign the ARS FAC:
1
Type change dialplan and press
ENTER
.
The
DCS to QSIG TSC Gateway screen
appears.
2
Move to the 9 row and type fac in the first column. Press
ENTER
to save your changes.
3
Type change features and press
ENTER
.
The
Feature Access Code
screen appears.
4
Type 9 in the
ARS - access code
field and press
ENTER
to save your changes.
Location ARS FAC
The
Location ARS FAC
allows users in different locations to use the same “culturally significant” FAC
they are accustomed to, such as dialing 9 for an outside line, and access the same feature. The Location
ARS FAC is only accessible for calling numbers at locations administered with that ARS FAC (for details
on setting up Location ARS FAC, see the
Locations
screen). If an attempt is made to use an ARS FAC at
a location for which it is not valid, the attempt is denied. The ARS access code on the
Feature Access
Code
screen continues to be used when a location ARS does not exist. If a location ARS FAC exists, then
the ARS access code on the Feature Access Code screen is prohibited/denied from that location.
By using a local ARS code, the ability to administer two ARS codes on the Feature Access Code screen
is lost.