Routing Outgoing Calls
Modifying Call Routing
Administrator’s Guide for Avaya Communication Manager
225
November 2003
Related topics
See
Automatic routing — general
on page 1384 for more information on ARS.
See
AAR and ARS Digit Analysis Table
on page 603,
AAR and ARS Digit Conversion Table
on page
607, and
Toll Analysis
on page 1248 for general information on ARS administration. You can define
location specific entries in addition to the global entries on these screens.
See
Multiple locations
on page 1616 of the Features/Technical Reference chapter for more information
on the Multiple Locations feature.
Modifying Call Routing
If your system uses ARS Digit Analysis to analyze dialed strings and select the best route for a call, you
must change the digit analysis table to modify call routing. For example, you’ll need to update this table
to add new area codes or to restrict users from calling specific areas or countries.
Adding a new area code or prefix
A common task for system administrators is to configure their system to recognize new area codes or
prefixes.
When you want to add a new area code or prefix, you look up the settings for the old area code or prefix
and enter the same information for the new one.
Tip:
Use
display toll xxx
(where
xxx
is the prefix you want to add) to see if the new area code
or prefix number is set up as a toll call (y) or not. Some users may not be allowed to dial
toll call numbers.
Instructions
We will add a new area code. When the California area code, 415, splits and portions change to 650,
you’ll need to add this new area code to your system.
Tip:
If you do not need to use 1 for area code calls, omit the
1
in steps 1, 3, and 5 in our
example. Also, enter 10 in the
Total Min
and
Total Max
fields (instead of 11) in step 6.