Setting Up Telecommuting
Setting up Personal Station Access
Administrator’s Guide for Avaya Communication Manager
305
November 2003
3
Type change system-parameters coverage
and press
ENTER
.
The
System Parameters Call Coverage / Call Forwarding
screen appears.
4
In the
Coverage Of Calls Redirected Off-Net Enabled
field, type
y
and press
ENTER
.
Related topics
See
Telecommuting Access
on page 1233 for information about and field descriptions on the
Telecommuting Access screen.
See
Extended user administration of redirected calls
on page 1532 for more information about the
Extended user administration of redirected calls feature.
Setting up Personal Station Access
Personal Station Access (
PSA
) allows you to associate the preferences and permissions assigned to your
own extension with any other compatible phone. When you request a PSA associate, the system
automatically dissociates another extension from the phone.
Preferences and permissions include the definition of terminal buttons, abbreviated dial lists, and class of
service (
COS
) and class of restriction (
COR
) permissions assigned to your station. Extensions without a
COS, such as Expert Agent Selection (
EAS
) agents or hunt groups, cannot use PSA.
PSA requires you to enter a security code and can be used on-site or off-site. Invalid attempts to associate
a phone generate referral calls and are recorded by Security Violation Notification, if that feature is
enabled. If you interrupt the PSA dialing sequence by pressing the release button or by hanging up, the
system does not log the action as an invalid attempt.
The disassociate function within PSA allows you to restrict the features available to a phone. When a
phone has been dissociated using PSA, it can be used only to call an attendant, or to accept a TTI or PSA
request. You can enable a dissociated set to make other calls by assigning a special class of restriction.
When a call that goes to coverage from a PSA-disassociated extension, Avaya Communication Manager
sends a message to the coverage point indicating that the call was not answered. If the coverage point is a
display phone, the display shows “da” for “don't answer.” If the coverage point is a voice-messaging
system, the messaging system receives an indication from Communication Manager that this call was not
answered, and treats the call accordingly.
NOTE:
Once a phone has been associated with an extension, anyone using the terminal has the
capabilities of the associated station. Be sure to execute a dissociate request if the terminal
can be accessed by unauthorized users. This is particularly important if you use PSA and
DCP extenders to permit remote DCP access.
Before you start
Verify that the
Personal Station Access
field is set to
y
on the
Class of Service
screen.
Verify that the extension has a COS that allows PSA.