Handling Incoming Calls
Setting up Advanced Call Coverage
Administrator’s Guide for Avaya Communication Manager
169
November 2003
4
Press
ENTER
to save your changes.
5
Type change coverage path 2 and press
ENTER
.
The
Coverage Path
screen appears.
Tip:
Before making changes, you can use
display coverage sender group 2
to determine
which extensions or groups use path 2.
6
Type r1 in a coverage
Point
field.
In this example, the coverage rings at extension 4101, then redirects to the external number. If you
administer Coverage of Calls Redirected Off-Net and the external number is not answered or is
busy, the call redirects to the next coverage point. In this example, the next point is Point 3 (h77 or
hunt group 77).
If you do not have the Coverage of Calls Redirected Off-Net feature, the system cannot monitor
the call once it leaves the network. The call ends at the remote coverage point.
7
Press
ENTER
to save your changes.
Related topics
See
Call coverage
on page 1417 for more information on coverage.
Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect calls to coverage paths according to
the time of day and day of the week when the call arrives. You need to define the coverage paths you
want to use before you define the time of day coverage plan.
For example, let us say you want to administer the system so that incoming calls to extension 2054
redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m., and to a home office from 5:30 p.m. to
8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m. weekdays and on
weekends.
COVERAGE PATH
Coverage Path Number: _
Hunt After Coverage: y
Next Path Number: ___ Linkage: ___ ___
COVERAGE CRITERIA
Station/Group Status
Inside Call
Outside Call
Active?
n
n
Busy?
y
y
Don’t Answer?
y
y Number of Rings: 2
All?
n
n
DND/SAC/Goto Cover?
y
y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: 4101
Point2: r1
Point3: h77
Point4: _________ Point5: _________ Point6: _________