Screen Reference
Feature-Related System Parameters
Administrator’s Guide for Avaya Communication Manager
831
November 2003
Directed Call Pickup
Feature use by individual stations, attendants, or EAS agents can be controlled by COR.
Emergency Access Redirection Extension
Extended Group Call Pickup
Enables call pickup groups to answer calls directed to another call pickup group.
Number of Emergency Calls Allowed in
Attendant Queue
Valid entries
Usage
y
Enter y to allow use of the Directed Call Pickup feature across the
system.
n
Enter n to prevent feature use.
Valid entries
Usage
An assigned extension
Enter the assigned extension number (can be a VDN)
where emergency queue overflow will redirect.
Valid entries
Usage
flexible
Flexible feature version supporting a one-to-n (pickup
group-to-extended pickup group) mapping.
simple
Simple feature version with a one-to-one pickup group-to-extended
pickup group mapping supported.
none
Extended group call pickup not supported.
Valid
entries
Usage
0–75
Enter the number of calls allowed in the attendant queue before
additional calls are routed to the backup extension.