Screen Reference
Feature-Related System Parameters
870
Administrator’s Guide for Avaya Communication Manager
November 2003
REASON CODES
Aux Work Reason Code Type
Logout Reason Code Type
CALL MANAGEMENT SYSTEM
ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if
Expert Agent Selection (EAS)
on the
System-Parameters Customer-Options screen is n. If
BCMS/VuStats Login IDs
is y, the ACD Login ID
length must be greater than 0. This field identifies an ACD agent to CMS. The number you enter in this
field must equal the number of characters in the agent’s login ID.
Valid entries
Usage
none Enter
none if you do not want an agent to enter a Reason Code when
entering AUX work.
requested
Enter requested if you want an agent to enter a Reason Code when
entering AUX mode but do not want to force the agent to do so. To
enter requested the
Reason Codes
and
EAS
on the
System-Parameters Customer-Options screen must be y.
forced
Enter forced to force an agent to enter a Reason Code when entering
AUX mode. To enter forced, the
Reason Codes
and
EAS
on the
System-Parameters Customer-Options screen must be y.
Valid entries
Usage
none Enter
none if you do not want an agent to enter a Reason Code
when logging out.
requested
Enter requested if you want an agent to enter a Reason Code when
logging out but do not want to force the agent to do so. To enter
requested the
Reason Codes
and
EAS
on the System-Parameters
Customer-Options screen must be y.
forced
Enter forced to force an agent to enter a Reason Code when
logging out. Enter forced to force an agent to enter a Reason Code
when entering AUX mode. To enter forced, the
Reason Codes
and
EAS
on the System-Parameters Customer-Options screen
must be y.
Valid entries
Usage
0–9
For CMS, this field cannot be 0.