Screen Reference
Hunt Group
Administrator’s Guide for Avaya Communication Manager
899
November 2003
Group Extension
Enter an unused extension number to be assigned to the hunt group. The field may not be blank.
Group Name
Enter a character string that uniquely identifies the group (for example, “parts dept,” “purchasing,” or
“sales dept”).
Group Number
This is a display-only field when the screen is accessed using an administration command such as add or
change.
Group Type
The group types available depend on what is administered on your
System-Parameters
Customer-Options
screen for
Automatic Call Distribution (ACD)
,
Expert Agent Selection (EAS)
and
CentreVu Advocate
. The table below shows what group types are available depending on your
configuration.
Each option uses a different method to select an extension or agent for a call when two or more
extensions or agents are available. The second table shows how calls are handled for each group type.
Valid entries
Usage
1 to 7 digits
Unassigned extension
Valid entries
Usage
27-character string
Table 17: Group Types
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ddc
ucd-
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ead-
mia
ucd-
loa
ead-l
oa
pad
ACD=n
x
x
ACD, Split, Vector = n/y
x
x
ACD, Skill, Vector = n/y
x
x
ACD, Skill, Vector = y
Advocate or Elite
x
x
x
x
ACD, Skill, Vector = y
Dynamic Advocate
x
x
x
x
x