Handling Incoming Calls
Adding Call Pickup
190
Administrator’s Guide for Avaya Communication Manager
November 2003
Setting up “simple” extended group pickup
Let us add a pickup group to an existing extended group where all members of the extended group pick
up each other’s calls. We will add pickup group 6 to the existing extended group 56.
To create a simple extended pickup group:
1
Type change system-parameters features
and press
ENTER
.
The
Feature-Related System Parameters
screen appears.
2
In the
Extended Group Call Pickup
field, type simple.
Permits feature access codes to be administered.
3
Press
ENTER
to save your changes.
4
Type change feature-access-codes and press
ENTER
.
The
Feature Access Code
screen appears.
5
In the
Extended Group Call Pickup Access Code
field, type the desired FAC.
See the dial plan to enter the correct sequence and number of digits.
6
Press
ENTER
to save your changes.
7
Type add pickup-group next and press
ENTER
.
The
Pickup Group
screen appears.
8
Enter the primary extensions of the users desired in the pickup group. Administer all the pickup
groups that will be grouped together in the same extended pickup group.
PICKUP GROUP
Group Number: 1
Extended Group Number: ____
GROUP MEMBER ASSIGNMENTS
Ext
Name (first 26 characters)
Ext
Name (first 26
characters)
1:51001
station
51001
14:51001
station
51002
2:
15:
3:
16:
4:
17:
5:
18:
6:
19:
7:
20:
8:
21:
9:
22:
10:
23:
11:
24:
12:
25:
13: