Managing Attendant Consoles
Providing Backup for an Attendant
156
Administrator’s Guide for Avaya Communication Manager
November 2003
5
In one of the Button Assignment fields, enter atd-qcalls.
The atd-qcalls button provides the visual alerting for this telephone. When this button is dark (idle
state), there are no calls in the attendant queue. When the button shows a steady light (busy state),
there are calls in the attendant queue. When button shows a flashing light (warning state), the
number of calls in the attendant queue exceeds the queue warning. The backup-telephone user
also hears an alerting signal every 10 seconds.
6
Press
ENTER
to save changes.
Now you need to train the user how to interpret the backup alerting and give them the
TAAS
feature
access code so that they can answer the attendant calls.