Screen Reference
Vector Directory Number
Administrator’s Guide for Avaya Communication Manager
1331
November 2003
Acceptable Service Level (sec)
Only appears when, on the System-Parameters Customer-Options screen, the
BCMS/VuStats Service
Level
field is y and the
Measured
field is internal or both.
Allow VDN Override
This field appears if the Meet-me Conferencing field is n. This entry affects the operation of an agent’s
display and certain options/data assigned to the VDN when a call is routed through several VDNs.
For Expert Agent Selection (EAS), if this field is y on the original VDN, the Skills of the new VDN will
be used. If this field is n on the original VDN, the Skills of the original VDN will be used.
For Best Service Routing (BSR), if this field is y on the original VDN, the BSR Application and
Available Agent Strategy of the new VDN will be used. If this field is n on the original VDN, the BSR
Application and Available Agent Strategy of the original VDN will be used.
Valid entries
Usage
0 to 9999 seconds
Enter the number of seconds within which calls to this VDN
should be answered. This will allow BCMS to print out a
percentage of calls that were answered within the specified
time.
Valid entries
Usage
y
n
The name of the VDN appearing on the terminating display
depends on the administration and chaining of the subsequent
VDNs and the AUDIX mail for the last VDN is accessed.
The name of this VDN appears on the agent’s display and the
VDN’s AUDIX mail is accessed. If any subsequent VDNs are
used to process this call, their names will not appear on the
terminating display and the AUDIX mail for the original VDN is
accessed.