Managing Phones Features
Adding Abbreviated Dialing Lists
Administrator’s Guide for Avaya Communication Manager
133
November 2003
Fixing problems
Problem
Possible causes
Solutions
A user cannot
access a dial list.
•
The specific list may not be
assigned to the user’s phone.
1
Type display station nnnn and press
ENTER
, where
nnnn
is the user’s
extension.
2
Review the current settings of the
List1, List2, and List 3 fields to
determine if the list the user wants to
access is assigned to their phone.
•
If the user attempted to use a
feature access code to access
the list, they may have dialed
the incorrect feature access
code.
1
Type display feature-access-codes
and press
ENTER
.
2
Verify that the user is dialing the
appropriate feature access code.
•
If the user attempted to press
a feature button, they may
have pressed the incorrect
feature button.
1
Type display station nnnn and press
ENTER
, where
nnnn
is the user’s
extension.
2
Review the current feature button
assignments to determine if the user
was pressing the assigned button.
•
If the user attempted to press
the correct feature button,
the button may not be set up
correctly.
1
Type display station nnnn and press
ENTER
, where
nnnn
is the user’s
extension.
2
Review the current feature button
assignments to see if the list number
and dial code are correct.
A user complains
that using an
abbreviated dial
list dials the
wrong number.
•
The user could be using the
wrong dial code.
•
The dial code could be
defined incorrectly.
1
Ask the user what number they dialed
or button they pressed to determine
which list and dial code they
attempted to call.
2
Access the dialing list and verify that
the number stored for the specific dial
code corresponds to the number the
user wanted to dial. (For example to
access a group list, type display
abbreviated-dialing group x
and
press
ENTER
, where
x
is a group list
number.)
3
If the user dialed the wrong code,
give them the correct code.
4
If the dial code is wrong, press
CANCEL
and use the appropriate
change command to re-access the
abbreviated dialing list. Correct the
number and press
ENTER
.