Handling Incoming Calls
Setting up Night Service
186
Administrator’s Guide for Avaya Communication Manager
November 2003
Instructions
We will direct night calls for trunk group 2 to extension 1245.
To set up trunk group night service:
1
Type change trunk-group 2 and press
ENTER
.
The
Tone Generation
screen appears.
2
Type 1245 in the
Night Service
field.
The destination can be a station extension, a recorded announcement extension, a vector directory
number, a hunt group extension, a terminating extension group, or attd if you want to direct the
call to the attendant.
3
Press
ENTER
to save your changes.
Setting up night service for hunt groups
You can administer hunt group night service if you want to direct hunt group calls to a night service
destination.
Let us say your helpline on hunt group 3 does not answer calls after 6:00 p.m. When customers call after
hours, you would like them to hear an announcement that asks them to try their call again in the morning.
Instructions
To set up night service for your helpline, you need to record the announcement (in our example, the
announcement is on extension 1234) and then modify the hunt group to send calls to this extension.
TRUNK GROUP
Group Number: 2
Group Type: co
CDR Reports: y
Group Name: outside calls
COR: 1_ TN: 1__
TAC: ____
Direction: two-way_ Outgoing Display? n
Dial Access? n
Busy Threshold: 99
Night Service: 1245
Queue Length: 0
Country: 1_
Incoming Destination: ________
Comm Type: voice
Auth Code? n Digit Absorption List: _
Prefix-1? y Trunk Flash? n
Toll Restricted? y
BCC: _
TRUNK PARAMETERS
Trunk Type: loop-start
Outgoing Dial Type: tone
Cut-Through? n
Trunk Termination: rc
Disconnect Timing(msec): 500_
Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: ___
Digital Loss Group: ___
Trunk Gain: high
Bit Rate: 1200
Synchronization: _____
Duplex: ____
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 10
Receive Answer Supervision? n