Screen Reference
Vector Directory Number
1336
Administrator’s Guide for Avaya Communication Manager
November 2003
Observe an Agent Answer
This field allows for a service observer to start observing a call to the VDN when the call is delivered to
the agent/station.
Return Destination
VDN Override for ISDN Trunk ASAI Messages
This field appears if, on the System-Parameters Customer-Options screen, the
ASAI Link Core
Capabilities
field is y. This field can be set to y only when the
Allow VDN Override
field on this screen
is y.
For more information, see Avaya Communication Manager Contact Center Call Vectoring and Expert
Agent Selection (EAS) Guide.
VDN Timed ACW Interval
When a value is entered in this field, an agent in auto-in work mode who receives a call from this VDN is
automatically placed into After Call Work (ACW) when the call drops. When the administered time is
over, the agent automatically becomes available. This field has priority over the
Timed ACW Interval
field on the Hunt Group screen.
Valid entries
Usage
y/n
Valid entries
Usage
VDN extension
or blank
Enter the VDN extension number to which an incoming trunk call
will be routed if it returns to vector processing after the agent drops
the call.
Valid
entries
Usage
y
When an incoming call routes, the “Called Number” information sent
in the “Call Offered,” “Altering,” “Queued,” and “Connect” ASAI
events and the “Adjunct Route Request” ASAI message, is the “active
VDN” extension associated with the routed call.
n
The “Called Number” information sent for the ASAI event
notification and adjunct-request messages does not change for a
ISDN-PRI trunk. It is always the number in the Called Number IE
sent in the incoming ISDN call’s SETUP message.
Valid entries
Usage
1-9999 or blank
Enter the number of seconds the agent should remain in ACW
following the call.