Feature Reference
Abbreviated dialing
Administrator’s Guide for Avaya Communication Manager
1345
November 2003
Voice Terminal Display - Calling/Called Number Displays —Voice Terminal Displays and all related
displays may show the calling and/or called number as the internal extension or as the ARS/AAR Dialing
without FAC. The operation of displays with this feature are not guaranteed.
Abbreviated dialing
Abbreviated Dialing (AD) provides easy access to selected numbers by reducing the number of digits
users have to dial to place a call. Instead of dialing the entire number, the user dials a short code to access
the number. The system then dials the stored number automatically. You can assign abbreviated dialing
buttons to phones, so users can dial frequently-called numbers by pressing a single button.
You can also assign privileged numbers to abbreviated dialing lists, so you can allow a user to place calls
to numbers that might otherwise be restricted.
SECURITY ALERT:
!
Privileged group-number, system-number, and enhanced-number lists provide access to
numbers that typically would be restricted.
List types
You can store phone numbers in 4 different types of abbreviated dialing lists:
•
personal
•
group
•
system
•
enhanced
Your switch type and version determines which lists you have available and how many entries you can
have on each list. You can assign up to 3 AD lists to each user (extension). The 3 lists can be made up of
any combination of a system list, an enhanced list, as mnay as 3 personal lists, or as many as 3 group lists.
Each entry on an abbreviated dialing list can have as many as 24 characters.
Personal lists
You can provide personal lists to phone users who need their own set of stored numbers. You
determine which users have access to a personal list and the size of each list. Either you or the
user can assign phone numbers to personal lists. A personal list is created automatically when you
assign the list to an individual phone. Each user can have as mnay as 3 personal lists. Note that
you cannot assign personal list to the attendant.
Group lists
You can define group lists for groups or departments, such as purchasing or human resources,
where members of the group have the need to frequently dial the same numbers. You determine
which users have access to group lists and each user may have access to up to 3 group lists. You
can program the list or you can designate a user in each group to program the list. You specify this
designated user on the Abbreviated Dialing Group List screen.