Feature Reference
ISDN service
1582
Administrator’s Guide for Avaya Communication Manager
November 2003
ISDN Call Identification Display is provided in addition to the normal Telephone Display and Attendant
Display features when the network supports end-to-end ISDN connectivity. When both ISDN and DCS
display information are received, either the DCS or ISDN call identification information can be
displayed. If only ISDN display information is received, information displays in ISDN format.
The display fields that may be used for ISDN are:
Name
,
Number
,
Miscellaneous Call Identification
,
and
Reason for Call Redirection
. The display information varies, depending on the type of call, how the
call is handled (for example, whether it is redirected or not), and the information is available on the call.
CPN/BN to Host Call Identification
The CPN/BN to Host Call Identification enables CPN and BN information to be passed from
Communication Manager to the ISDN Gateway, so that the ISDN Gateway can forward the information
to a host for data-screen delivery to agents in an ACD split.
By delivering call-identification information such as CPN/BN and additional Communication Manager
information such as the answering-agent’s extension to an adjunct network (ISDN Gateway), the adjunct
automatically delivers data screens to agents for new calls and call transfers.
The figure below shows a simplified diagram of a CPN- and BN-to-host arrangement. The ISDN
Gateway is a UNIX or MS-DOS® computer connected to Communication Manager on one side and to a
host computer on the other side. The media server connection is over a synchronous interface with BX.25
protocol.
Figure 393: CPN- and BN-to-host configuration
Figure notes
1
ISDN trunk
2
SID/ANI
3
Avaya Media Server
4
BX.25
5
ISDN Gateway
6
Existing interface
7
Host computer
8
Telephone
9
ACD agent position
10
Data terminal
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