Avaya Communication Manager, Administrator'S Manual, Page: 909 / 1854

Screen Reference
Hunt Group
Administrator’s Guide for Avaya Communication Manager 909
November 2003
Service Level Supervisor
Appears if, on the System Parameters Customer-Options screen, the Business Advocate field is y and,
on the Hunt Group screen, the ACD and Skill fields are y. For information on CentreVu® Advocate,
please contact your Avaya Account Executive or see the CentreVu® Advocate User Guide.
Service Level Target
Appears when the ACD field and the Dynamic Percentage Adjustment or Dynamic Threshold
Adjustment field on the Hunt Group screen is y and the Business Advocate field is y on the
System-Parameters Customer-Options screen.
Service Objective
Appears when the
Skill
and
Business Advocate
fields on the Feature Related System Parameters
screen are y and, on the Hunt Group screen, the
ACD
field is y.
Skill
Appears if, on the System-Parameters Customer-Options screen, the
Expert Agent Selection
field is y
and, on the Hunt Group screen, the
ACD
field is y.
If this field is y, then the
Group Type
field must be ucd or ead.
Valid entries Usage
y/n Enter y to use Service Level Supervisor for this skill.
Valid entries Usage
1-99 (percentage)
1-9999 (time in seconds)
Enter the percentage and time components
of the service level target.
Valid entries Usage
1-9999 Enter the per-skill service objective.
Valid entries Usage
y/n Enter y if this hunt group is to be an EAS skill.