Glossary and Abbreviations
C
1786
Administrator’s Guide for Avaya Communication Manager
November 2003
cable connector
A jack (female) or plug (male) on the end of a cable. A cable connector connects wires on a cable to
specific leads on telephone or data equipment.
CACR
Cancellation of Authorization Code Request
CAG
Coverage answer group
call appearance
1. For the attendant console, six buttons, labeled a–f, used to originate, receive, and hold calls. Two
lights next to the button show the status of the call appearance.
2. For the voice terminal, a button labeled with an extension and used to place outgoing calls, receive
incoming calls, or hold calls. Two lights next to the button show the status of the call appearance.
call-control capabilities
Capabilities (Third Party Selective Hold, Third Party Reconnect, Third Party Merge) that can be used
in either of the Third Party Call Control ASE (cluster) subsets (Call Control and Domain Control).
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data (same as CDRU).
Call Detail Recording utility (CDRU)
Software that collects, stores, optionally filters, and outputs call-detail records.
Call Management System (CMS)
An application, running on an adjunct processor, that collects information from an ACD unit. CMS
enables customers to monitor and manage telemarketing centers by generating reports on the status of
agents, splits, trunks, trunk groups, vectors, and VDNs, and enables customers to partially administer
the ACD feature for a communications system.
call-reference value (CRV)
An identifier present in ISDN messages that associates a related sequence of messages. In ASAI,
CRVs distinguish between associations.
call vector
A set of up to 15 vector commands to be performed for an incoming or internal call.
callback call
A call that automatically returns to a voice-terminal user who activated the Automatic Callback or
Ringback Queuing feature.
call-waiting ringback tone
A low-pitched tone identical to ringback tone except that the tone decreases in the last 0.2 seconds (in
the United States). Call-waiting ringback tone notifies the attendant that the Attendant Call Waiting
feature is activated and that the called party is aware of the waiting call. Tones in international
countries may sound different.
call work code
A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-defined
events (such as account codes, social security numbers, or phone numbers) on ACD calls.
CAMA
Centralized Automatic Message Accounting
carrier
An enclosed shelf containing vertical slots that hold circuit packs.