Setting Up Telecommuting
Setting up Remote Access
314
Administrator’s Guide for Avaya Communication Manager
November 2003
Setting up Remote Access
Remote Access permits a caller located outside the system to access the server running Avaya
Communication Manager through the public or private network and then use the features and services of
the system.
Remote Access users can dial into the system using central office (CO), Foreign Exchange (
FX
), Wide
Area Telecommunications trunks (
WATS
), and Integrated Services Digital Network Primary Rate
Interface (
ISDN-PRI
) trunks. In addition, a dedicated Remote Access Direct Inward Dialing number can
be provided.
SECURITY ALERT:
!
Avaya has designed the Remote Access feature incorporated in this product that, when
properly administered by the customer, will enable the customer to minimize the ability of
unauthorized persons to gain access to the network. It is the customer’s responsibility to
take the appropriate steps to properly implement the features, evaluate and administer the
various restriction levels, protect access codes and distribute them only to individuals who
have been advised of the sensitive nature of the access information. Each authorized user
should be instructed concerning the proper use and handling of access codes.
In rare instances, unauthorized individuals make connections to the telecommunications
network through use of remote access features. In such an event, applicable tariffs require
that the customer pay all network charges for traffic. Avaya cannot be responsible for such
charges, and will not make any allowance or give any credit for charges that result from
unauthorized access.
If you do not intend to use Remote Access now or in the future, you can permanently disable the feature.
If you do decide to permanently disable the feature, it will require Avaya Services intervention to activate
the feature again.
Before you start
Configure the
Incoming Destination
and
Night Service
fields on the CO Trunk screen. For information
about configuring a CO trunk, see
Adding a CO, FX, or WATS Trunk Group
on page 351.
Verify that the
Authorization Codes
field on the System Parameters Customer Options screen is set to
y.
Verify that the
SVN Authorization Code Violation Notification Enabled
field on the Security-Related
System Parameters screen is set to y.
Instructions
Setting up remote access
In our example, we set up a remote access extension with maximum security. This assists you in blocking
unauthorized people from gaining access to your network.