Screen Reference
Feature Access Code
Administrator’s Guide for Avaya Communication Manager
811
November 2003
Field descriptions for page 4
Figure 175: Feature Access Code (FAC) screen
Whisper Page Activation Access Code
Allows users to place a page to another user’s phone, when active on a call. The paged user, and not the
other parties on the call, hears the page.
Field descriptions for page 5
The feature access codes on this page pertain only to ACD call centers.
Figure 176: Feature Access Code (FAC) screen
Add Agent Skill Access Code
Enter the digits an agent must dial to be able to add a skill to their current skill set.
change feature-access-codes
Page 4 of 7
FEATURE ACCESS CODE (FAC)
Whisper Page Activation Access Code:
change feature-access-codes Page 5 of 7
FEATURE ACCESS CODE (FAC)
Automatic Call Distribution Features
After Call Work Access Code: ___
Assist Access Code: ___
Auto-In Access Code: ___
Aux Work Access Code: ___
Login Access Code: ___
Logout Access Code: ___
Manual-In Access Code: ___
Service Observing Listen Only Access Code: ___
Service Observing Listen/Talk Access Code: ___
Add Agent Skill Access Code: ___
Remove Agent Skill Access Code: ___
Remote Logout of Agent Access Code: ___
Call Vectoring/Call Prompting Features
Converse Data Return Code: ___