Screen Reference
Station
1188
Administrator’s Guide for Avaya Communication Manager
November 2003
Service Link Mode
The service link is the combined hardware and software multimedia connection between an Enhanced
mode complex’s H.320 DVC system and a server running Avaya Communication Manager which
terminates the H.320 protocol. When the user receives or makes a call during a multimedia or IP
Softphone or IP Telephone session, a “service link” is established.
Set Color
Enter a valid set color as defined in the
Signaling Group screen (page 2)
screen. Valid entries include the
following colors: beige, black, blue, brown, burg (burgundy), gray, green, ivory, orng (orange), red, teak,
wal (walnut), white, and yel (yellow).
Speakerphone
This field controls the behavior of speakerphones.
Valid entries
Usage
as-needed
Use this setting for most multimedia, IP Softphone, or IP Telephone
users. Setting the Service Link Mode to as-needed leaves the service
link connected for 10 seconds after the user ends a call so that they
can immediately place or take another call. After 10 seconds the
link is dropped and a new link would have to be established to place
or take another call.
permanent
Use permanent for busy call center agents and other users who are
constantly placing or receiving multimedia, IP Softphone, or IP
Telephone calls. In permanent mode, the service link stays up for
the duration of the multimedia, IP Softphone, or IP Telephone
application session.
Valid entries
Usage
1-way
Enter 1-way to indicate that you want the speakerphone to be
listen-only.
2-way
Enter 2-way to indicate that you want the speakerphone to be both
talk and listen.
grp-listen
Group Listen works with only 6400-series and 2420 phones.
Group Listen allows a phone user to talk and listen to another party
with the handset or headset while the phone’s 2-way speakerphone
is in the listen-only mode. Others in the room can listen, but cannot
speak to the other party via the speakerphone. The person talking on
the handset acts as the spokesperson for the group. Group Listen
provides reduced background noise and improves clarity during a
conference call when a group needs to discuss what is being
communicated to another party.
none