Handling Incoming Calls
Setting up Night Service
180
Administrator’s Guide for Avaya Communication Manager
November 2003
Setting up night station service
You can use night station service if you want to direct incoming trunks calls, DID-LDN (direct inward
dialing-listed directory number) calls, or internal calls to the attendant (dialed ‘O’ calls) to a night service
destination.
Let us say your attendant, who answers extension (LDN) 8100, usually goes home at 6:00 p.m. When
customers call extension 8100 after hours, you would like them to hear an announcement that asks them
to try their call again in the morning.
To set up night station service, you need to record the announcement (in our example, it is recorded at
announcement extension 1234). See
Recording Announcements
on page 376 for information on setting
up the announcement.
Tip:
All trunk groups that are routed through the attendant direct to this night service
destination provided they already do not have a night service destination and, on the
Console Parameters screen, the
DID-LDN Only to DID-LDN Night Ext
field is n. See
Setting up trunk answer from any station
on page 181.
Instructions
To set up night station service:
1
Type change listed-directory-numbers
and press
ENTER
.
The
Listed Directory Numbers
screen appears.
2
Enter 1234 in the
Night Destination
field.
The destination can be an extension, a recorded announcement extension, a vector directory
number, or a hunt group extension.
3
Press
ENTER
to save your changes.
LISTED DIRECTORY NUMBERS
Ext Name TN
1: 8100
attendant 8100
2:
3:
4:
5:
6:
7:
8:
9:
10:
Night Destination: 1234