Managing Trunks
Tips for Working with Trunk Groups
Administrator’s Guide for Avaya Communication Manager
349
November 2003
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Managing Trunks
Tips for Working with Trunk Groups
You’ll find detailed procedures for administering specific trunk groups elsewhere in this chapter.
However, there’s more to working with trunks than just administering trunk groups.
Following a process
Trunking technology is complex. Following a process can prevent mistakes and save you time. To set up
new trunks and trunk groups, Avaya recommends following the process below (some steps may not apply
to your situation):
1
Install the necessary circuit packs and perform any administration the circuit pack requires.
2
Connect the appropriate ports to your network service provider’s trunks.
3
Administer a trunk group to control the operation of the trunks.
4
Assign the ports you’re using to the trunk group.
5
For outgoing or 2-way trunks, administer Automatic Route Selection so Avaya Communication
Manager knows which outgoing calls to route over this trunk group.
6
Test your new trunk group. Using the trunk access code, place a variety of calls.
This chapter provides instructions for steps 3 and 4 in this process.
Working with your network service provider
Depending on the type of trunk you want to add, the vendor may be your local phone company, a long
distance provider, or some other service provider. Key settings on Avaya Communication Manager must
be identical to the same settings on the provider’s equipment for your trunks to work. Clear, frequent
communication with your provider is essential — especially since some providers may use different
terms and acronyms than Avaya does!
Once you decide that you want to add a new trunk, contact your vendor. The vendor should confirm the
type of signal you want and provide you with a circuit identification number for the new trunk. Be sure to
record any vendor-specific ID numbers or specifications in case you ever have any problems with this
trunk.