Screen Reference
Attendant Console
Administrator’s Guide for Avaya Communication Manager
651
November 2003
FEATURE BUTTON ASSIGNMENTS
Enter the feature buttons from
Attendant Console Feature Buttons
on page 147 that you want to assign to
the attendant console. The fixed buttons that cannot be changed (that is, split and forced release) are
shown on the screen. The hold, night-serv, and pos-busy buttons are shown in the system default
locations. These buttons can be administered elsewhere on the screen. The following table provides
descriptions of feature buttons that are unique to the attendant console. See the
Attendant Console
Feature Buttons
and to the
Telephone feature Buttons
sections for more information about the buttons.
Valid entries
Usage
Audible Tones On/Off
cw-ringoff
Call waiting ringer off; turns on/off the audible tone for call waiting on attendant
console (1 per console).
in-ringoff
Incoming call ringer off; turns on/off the audible tone for incoming call ringer (1
per console).
re-ringoff
Timed reminder ringer off; turns on/off the audible tone for timer reminder ringer
(1 per console).
alt-frl
Alternate FRL. Alternate facility restriction level; allows the attendant to activate
or deactivate the AFRL feature. When activated, this allows the originating device
(lines or trunks) to use an alternate set of the facility restriction levels to originate
a call (1 per console).
Attendant Control of Trunk Group Access
act-tr-grp
Activate trunk group access; allows the attendant to control a trunk group. All
calls going to the trunks are routed to the attendant (1 per console).
deact-tr-g
Deactivate trunk group access; allows the attendant to release control of a trunk
group (1 per console).
class-rstr
Display Class of Restriction. Used to display the COR associated with a call (1 per
console).
em-acc-att
Emergency Access to the Attendant. The associated status lamp is flashed when
there are one or more calls on the emergency attendant queue (1 per console).
hold
Hold. When the
Hold
button is pressed while the attendant is active on a loop, the
party on the loop is put on hold and the “call type” button associated with the loop
is lit (1 per console).
pos-busy
Position Busy. When this button is pushed, the attendant is put into position busy
mode, the “Pos Avail” light is turned off, and the light associated with the
pos-busy button is lit. Pushing the
pos-busy
button a second time takes the console
out of “position busy” mode, turns on the “Pos Avail” light and turns off the light
associated with the pos-busy button.
If the pos-busy button is administered on a 2-LED button, the top LED flashes
when the last attendant goes into “Position Busy” mode. Otherwise, if the button
has only one LED, the single LED associated with the pos-busy button flashes (1
per console).
serial-cal
Serial Call. This button allows the attendant-extended calls to return to the same
attendant if the trunk remains off-hook (1 per console).