Handling Incoming Calls
Setting up Night Service
Administrator’s Guide for Avaya Communication Manager
183
November 2003
Setting up external alerting night service
Calls redirected to the attendant via Call Forwarding or Call Coverage will not go to the LDN Night
Station. If there is no night station specified, and the TAAS bell is being used, these calls ring the TAAS
bell. A call following the coverage path rings the TAAS bell for the number of times indicated in the
Coverage Don’t Answer Interval for Subsequent Redirection (Rings) field. If not answered, the call
proceeds to the next point in the station’s coverage path. If the call was sent to the Attendant by Call
Forwarding, it continues to ring the TAAS bell.
When night service is enabled, and there is a night service destination on the LDN screen, calls covering
to the attendant attempt to ring the night destination instead of the attendant position even if the handset is
plugged in.
Instructions
To send LDN calls to the attendant during the day and to a guard’s desk at night:
1
Type change listed-directory-numbers and press
ENTER
.
The
Listed Directory Numbers
screen appears.
2
In the
Night Destination
field, verify this field is blank.
3
Press
ENTER
to save your changes.
Page 1 of 2
LISTED DIRECTORY NUMBERS
Ext Name TN
1: 2000
Attendant
1
2: 1
3: 1
4: 1
5: 1
6: 1
7: 1
8: 1
9: 1
10: 1
Night Destination: 3000