Handling Incoming Calls
Managing Vectors and VDNs
Administrator’s Guide for Avaya Communication Manager
209
November 2003
Adding a vector directory number
To add a vector directory number:
1
Type add VDN 5011 and press
ENTER
.
You enter the VDN extension you want to add. The
Vector Directory Number
screen appears.
2
Type a description for this VDN in the Name field.
In our example, type Sales Department.
The information in the VDN Name field appears on a display phone. This allows the agent to
recognize the nature of the call and respond accordingly.
Tip:
The
VDN Override
on the Vector Directory Number screen controls the operation of the
display.
3
Enter the vector number.
In our example, type
11
.
4
In the
Measured
field, indicate how you want to measure calls to his VDN.
In our example, type both (for both CMS and BCMS).
Tip:
BCMS must be enabled to use both. Use
display system-parameters customer-options
to see if BCMS is enabled.
5
Press
ENTER
to save your changes.
VECTOR DIRECTORY NUMBER
Extension: 5011
Name: Sales Department
Allow VDN Override? n
COR: 1
TN: 1
Vector Number: 11
AUDIX Name:
Messaging Server Name:
Measured: both
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
1st Skill:
2nd Skill:
3rd Skill:
Return Destination:
VDN Timed ACW Interval:
BSR Application:
BSR Available Agent Strategy: 1st-found