Screen Reference
Hunt Group
904
Administrator’s Guide for Avaya Communication Manager
November 2003
Figure 201: Hunt Group screen when Queue and Vector are y
AAS
Appears when the
ACD
field is y.
Acceptable Service Level (sec)
Appears if the
ACD
field is y and the
Measured
field is internal or both. This allows BCMS and/or
VuStats to report a percentage of calls that were answered within the specified time. This entry is also
used by the CentreVu® Advocate Service Objective feature.
Adjunct CTI Link
Appears when the
ACD
field is y and the
Controlling Adjunct
field is asai or adjlk. Enter the appropriate
ASAI CTI Link. This field cannot be blank.
Valid
entries
Usage
y/n
Enter y if this hunt group is to serve as an Auto-Available Split.
Valid entries
Usage
0 through 9999 seconds
Enter the number of seconds within which
calls to this hunt group should be answered.
change hunt-group x Page 2 of X
HUNT GROUP
Skill?
Expected Call Handling Time (sec): ___
AAS? _
Acceptable Service Level (sec):
Measured: internal
Supervisor Extension: ____
Controlling Adjunct: ____
VuStats Objective: ____
Timed ACW Interval (sec): ___
Multiple Call Handling: _____________
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _