Managing Attendant Consoles
Adding an Attendant Console
146
Administrator’s Guide for Avaya Communication Manager
November 2003
Adding an Attendant Console
Usually Avaya connects and administers your primary attendant console during cutover. However, you
might find a need for a second attendant console, such as a backup console that is used only at night. Note
that these instructions do not apply to adding a PC Console or SoftConsole. For more information, see the
appropriate console documentation.
To add a night-only attendant console, complete the following steps:
1
Type add attendant 2
and press
ENTER
.
The
Attendant Console
screen appears.
Figure 11: Attendant Console Button Layout
2
In the
Type
field, enter
302
.
This is the type of attendant console.
3
If you want this attendant to have its own extension, enter one in the
Extension
field.
Tip:
If you assign an extension to the console, the class of restriction (
COR
) and class of
service (
COS
) that you assign on this Console screen override the COR and COS you
assigned on the Console Parameters screen. To avoid unexpected behavior, you should
assign the same COR and same COS on both screens.
If you give your attendants an individual extension, users can call the attendant directly by dialing
the extension.
Individual attendant extensions also allow attendants to use features that an attendant group
cannot use — for example, you can assign them to hunt groups.
4
In the
Console Type
field, enter night-only.
This indicates how this console is used in your organization—as a principal, day only, night only,
or day/night console. You can have only one night-time console (night only or day/night) in the
system.
ATTENDANT CONSOLE 2
Type: 302
Name: operator
Extension:
Group: 1 Auto Answer: none
Console Type: night-only TN: 1 Data Module? n
Port:
COR: 1 Disp Client Redir? n
COS: 1 Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1:
5: 9:
2:
6: 10:
3: 7: 11:
4: 8: 12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 5: 9: 13: 17:
2: 6: 10: 14: 18:
3: 7: 11: 15: 19:
4: 8: 12: 16: 20: