Screen Reference
Announcements/Audio Sources
Administrator’s Guide for Avaya Communication Manager
635
November 2003
Q (Queue)
QLen (Queue Length)
The queue length is the number of calls that can queue for this announcement. The maximum number of
queues allowed depends on your system configuration.
The
QLen
field applies if the
Q
field is y and the
Type
field is analog, ds1 or aux-trunk. When the
Type
field is integrated or integ-rep, N/A appears in this field. Integrated announcements have a pre-set
queue length.
Valid
entries
Usage
y Enter
y to queue calls for the announcement if the
Type
field is integrated,
integ-rep or aux-trunk. The caller is always connected to the beginning of the
announcement. Enter y for ACD and vectoring delay announcements. Call centers
should always use this option.
n
No queue and no barge-in. The caller is always connected to the beginning of the
announcement. The announcement does not play if a port is not available.
b
Enter b to set up barge-in if the
Type
field is integrated, integ-rep or aux-trunk.
Callers are connected to the announcement at any time while it is playing.
NOTE: The same non-barge-in announcement can be played through more than
one port (or all ports) of an integrated circuit pack. The initial request to play an
announcement selects an available port on the board on which the announcement
resides. If there are additional requests to play the announcement while it is playing
on another port(s), another port is selected. If all ports are busy, new requests to
play announcements go to the integrated announcement system queue (
Q
field must
be y). Otherwise, the request to play is denied, and processing continues without the
caller hearing the announcement. When a port becomes available, all queued calls
(up to the platform “calls connected” limit) are connected at the same time to hear
the announcement play from the beginning.
A barge-in announcement starts playing when first requested and continues playing
through a port, repeating until there are no more requests. Call processing
simultaneously connects calls to the playing barge-in announcement. Each call
remains connected until the requesting feature operation removes the call (for
example, wait step times out). Barge-in type announcements never select another
port to play the same announcement once it is playing on a specific port.
Valid entries
Usage
The maximum number your system
allows
Number of calls that can be queued for this
announcement