Planning the System
Notifying a Digital Pager of an Emergency
76
Administrator’s Guide for Avaya Communication Manager
November 2003
For information about updating station location information without having to change the USA 911
system’s Automatic Location Identification database, see Emergency Location extension field in
Station
on page 1157.
For information on how to administer IP phones to make emergency calls, see
Setting up emergency calls
on IP phones
on page 103.
Notifying a Digital Pager of an Emergency
You also have the option of having your emergency calls go to a digital pager. When someone dials an
emergency number (for example, 911), the system sends the extension and location (that originated the
emergency call) to the administered pager.
Before you start
•
You need to administer a
CRSS-ALRT
button on at least one of the following.
— Attendant Console (use the
change attendant
command)
— Digital telephone set (use the
change station
command)
•
The ARS Digit Analysis Table must have emergency numbers in the Call Type column set to
alrt
(crisis alert).
•
You need a digital numeric pager.
•
You need one of the following circuit packs:
— Call Classifier
— Tone-Clock (with Call Classification and Tone Detection)
Instructions
To set up crisis alert to a digital pager:
1
Type change system-parameters crisis-alert and press
ENTER
.
The
Crisis Alert System Parameters
screen appears.
2
In the
Alert Pager
field, type
y
.
This allows you to use the Crisis Alert to a Digital Pager feature and causes additional crisis alert
administration fields to appear.
3
In the
Originating Extension
field, type a valid unused extension to send the crisis alert message.
We’ll type
7768.
4
In the
Crisis Alert Code
field, type 911.
This is the number used to call the crisis alert pager.
5
In the
Retries
field, type 5.
This is the number of additional times the system tries to send out the alert message in case of an
unsuccessful attempt.