Managing Trunks
Administering Answer Detection
372
Administrator’s Guide for Avaya Communication Manager
November 2003
Administering Answer Detection
Use this procedure to administer an outgoing or two-way trunk group for network answer supervision or
answer supervision by timeout. If your network supplies answer supervision to a trunk group, you can
administer Avaya Communication Manager to recognize and respond to that signal. If your network does
not supply answer supervision, you can set a timer for all calls on that group. When the timer expires,
Communication Manager assumes the call has been answered and call detail recording starts (if you are
using CDR).
For information about answer detection by call classification, contact your Avaya representative or see
Answer detection
on page 1359 for an introduction.
Before you start
Determine whether the trunk group receives answer supervision from your service provider or private
network. For example, most loop-start CO, FX, and WATS trunks do not provide answer supervision.
Instructions
As an example, we will administer trunk group 5 for both types of answer detection.
To administer trunk group 5 for answer supervision from the network:
1
On the Trunk Group screen for group 5, type y in the
Receive Answer Supervision
field.
2
Press
ENTER
to save your change.
Now we will administer answer supervision by timeout. We’ll set the timer to 15 seconds. To administer
trunk group 5 for answer supervision by timeout:
1
In the Trunk Groupscreen for group 5, type 15 in the
Answer Supervision Timeout
field.
2
Press
ENTER
to save your change.
Related topics
See
Answer detection
on page 1359 for detailed information about this feature.