Handling Incoming Calls
Setting up Advanced Call Coverage
Administrator’s Guide for Avaya Communication Manager
167
November 2003
Covering calls redirected to an off-site
location
You can provide coverage for calls that have been redirected to an off-site location (for example, your
home). This capability, called Coverage of Calls Redirected Off-Net (
CCRON
) allows you to redirect
calls onto the public network and bring back unanswered calls for further coverage processing.
Before you start
•
On the
System-Parameters Customer-Options
screen, verify the
Coverage of Calls Redirected
Off-Net Enabled
field is
y
. If not, contact your Avaya representative.
•
You need call classifier ports for all situations except ISDN end-to-end signaling, in which case
the ISDN protocol does the call classification. For all other cases, use one of the following:
— Tone Clock with Call Classifier - Tone Detector circuit pack. See the Hardware Guide for
Avaya Communication Manager for more information on the circuit pack.
— Call Classifier - Detector circuit pack.
Instructions
To provide coverage of calls redirected to an off-site location:
1
Type change system-parameters coverage-forwarding and press
ENTER
.
The
System Parameters Call Coverage / Call Forwarding
screen appears.
2
In the
Coverage of Calls Redirected Off-Net Enabled
field, type
y
.
This instructs Avaya Communication Manager to monitor the progress of an off-net coverage or
off-net forwarded call and provide further coverage treatment for unanswered calls.
3
In the
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point
field, leave the
default as
y
.
4
In the
Ignore Network Answer Supervision
field, leave the default as
n
.
5
In the
Immediate Redirection On Receipt Of PROGRESS Inband Information
field, leave the
default as
n
.
6
Press
ENTER
to save your changes.
SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)
Coverage of Calls Redirected Off-Net Enabled? y
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
Ignore Network Answer Supervision? n
Immediate Redirection On Receipt Of PROGRESS Inband Information? n