Handling Incoming Calls
Setting up Call Forwarding
172
Administrator’s Guide for Avaya Communication Manager
November 2003
Setting up Call Forwarding
This section explains how to administer various types of automatic call forwarding. To provide call
forwarding to your users, assign each extension a class of service (
COS
) that allows call forwarding.
Then assign call-forwarding buttons to the user phones (or give them the feature access code (
FAC
) for
call forwarding) so that they can easily forward calls. You use the Station screen to assign the COS and
any call-forwarding buttons.
Within each class of service, you can determine whether the users in that COS have the following call
forwarding features:
•
Call Forwarding All Calls — allows users to redirect all incoming calls to an extension, attendant,
or external phone number.
•
Call Forwarding Busy/Don’t Answer — allows users to redirect calls only if their extensions are
busy or they do not answer.
•
Restrict Call Fwd-Off Net — prevents users from forwarding calls to numbers that are outside
your system network.
As the administrator, you can administer system-wide call-forwarding parameters to control when calls
are forwarded. Use the
System Parameters Call Coverage / Call Forwarding
screen to set the number of
times an extension rings before the system redirects the call because the user did not answer (CFWD No
Answer Interval). For example, if you want calls to ring 4 times at an extension and, if the call is not
answered, redirect to the forwarding number, set this parameter to 4.
You also can use the
System Parameters Call Coverage / Call Forwarding
screen to determine whether
the forwarded-to phone can override call forwarding to allow calls to the forwarded-from phone (Call
Forward Override). For example, if an executive forwards incoming calls to an attendant and the
attendant needs to call the executive, the call can be made only if the
Call Forwarding Override
field is
set to y.
Instructions
To determine which extensions have call forwarding activated:
1
Type list call-forwarding and press
ENTER
.
This command lists all the extensions that are forwarded along with each forwarding number.
NOTE:
If you have a V1, V2, or V3 system, you can see if a specific extension is forwarded only
by typing status station nnnn, where
nnnn
is the specific extension.
Related topics
See
Call forwarding
on page 1479.