Glossary and Abbreviations
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Administrator’s Guide for Avaya Communication Manager
1783
November 2003
Automatic Circuit Assurance (ACA)
A feature that tracks calls of unusual duration to facilitate troubleshooting. A high number of very
short calls or a low number of very long calls may signify a faulty trunk.
Automatic Number Identification (ANI)
Representation of the calling number, for display or for further use to access information about the
caller.
automatic restoration
A service that restores disrupted connections between access endpoints (nonsignaling trunks) and
data endpoints (devices that connect the switch to data terminal and/or communications equipment).
Restoration is done within seconds of a service disruption so that critical data applications can remain
operational.
Automatic Route Selection (ARS)
A feature that allows the system to automatically choose the least-cost way to send a toll call.
automatic trunk
A trunk that does not require addressing information because the destination is predetermined. A
request for service on the trunk, called a seizure, is sufficient to route the call. The normal destination
of an automatic trunk is the communications-system attendant group. Also called automatic incoming
trunk and automatic tie trunk.
AUX
Auxiliary
auxiliary equipment
Equipment used for optional system features, such as Loudspeaker Paging and Music-on-Hold.
auxiliary trunk
A trunk used to connect auxiliary equipment, such as radio-paging equipment, to a communications
system.
Aux-Work mode
A work mode in which agents are unavailable to receive ACD calls. Agents enter Aux-Work mode
when involved in non-ACD activities such as taking a break, going to lunch, or placing an outgoing
call.
AVD
Alternate voice/data
AWOH
See
Administration Without Hardware (AWOH)
.
AWG
American Wire Gauge
AWT
Average work time
B
B8ZS
Bipolar Eight Zero Substitution.
bandwidth
The difference, expressed in hertz, between the defined highest and lowest frequencies in a range.