Feature Reference
Station Hunting
Administrator’s Guide for Avaya Communication Manager
1675
November 2003
Station Hunting
Station Hunting routes calls made to a busy station down a chain of stations until one is found that is not
active.
Detailed description
To use Station Hunting, you create a station hunting chain that governs the order in which a call routes
from one station to the next when the called station is busy. Each station in the chain links to only one
subsequent station. However, any number of stations may link to one station.
The system updates the calling party’s display with “h” when the system begins checking the
station-hunting chain. Likewise, the system updates the display of the station that is hunted-to (the station
that takes the call) with an “h.”
Calls route through the chain as follows.
There is no limit to the number of extensions that can be in a station-hunting chain.
Station Hunting examples
In this example (
Table 62, Station-Hunting chain — Example 1,
on page 1676), extension 2 is the called
extension. Because extension 2 is busy, the system follows the station-hunting chain to find an idle
extension. The system cannot find an idle extension so it returns busy tone to the caller. Note that the
chain terminates with extension 5. This means that the system cannot route the call to extension 1 even
though it is an idle extension in the chain.
Table 61: Station hunting characteristics
Condition
Response
Encounters an idle extension
Rings extension
Encounters an active extension
Routes to next extension in chain
Encounters an extension with a blank
hunt-to station field
Returns busy tone if no station was idle
Encounters any station a second time
Returns busy tone
Has checked 30 stations in the chain,
without finding an idle one
Returns busy tone