Managing Phones
Using an Alias
86
Administrator’s Guide for Avaya Communication Manager
November 2003
Related topics
You can also add multiple call center agents, all with the same settings based on an agent that is already
administered. Enter command duplicate agent-loginID and the extension of the agent you want to
duplicate, then start and the extension you want to use for the first new agent, then
count
and the
number of agents you want to add. Fill in the information on the Agent LoginID screen. For more
information, see the Avaya Communication Manager Contact Center Guide to ACD Contact Centers.
Using an Alias
Not every phone model or device has a unique station screen in the system. You might have to use an
available model as an “alias” for another. If you need to enter a phone type that the system does not
recognize or support, use an alias. Defining aliases is also a useful method to identify items that act as
analog stations on Communication Manager, such as fax machines, modems, or other analog device.
If you purchase a phone model that is newer than your system, you can alias this phone to an available
model type that best matches the features of your new phone. See your phone’s manual to determine
which alias to use. If your manual does not have this information, you can contact the DEFINITY
helpline for an appropriate alias.
For example, we will create two aliases: one to add a new 6220 phone and one to add modems to our
system.
1
See your new phone’s manual to find the correct alias.
In our example, we find that the 6220 should be administered on an older system as a 2500 phone.
2
Type change alias station
and press
ENTER.
The
Alias Station
screen appears.
3
Enter 6220 in the
Alias Set Type
field.
This is the name or model of the unsupported phone.
4
Enter 2500 in the
Supported Set Type
field.
Enter the supported model in this field.
5
Enter modem in the second
Alias Set Type
field.
You can call the alias set anything you like. Once you define the alias, you can use the alias set in
the
Type
field on the Station screen.
6
Enter 2500 in the second
Supported Set Type
field.
Entering 2500 indicates to the system that these models are basic analog devices.