Avaya Octel 50, Руководство по установке

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Installation Overview Octel 50 System Overview
Octel 50 Installation Guide 1-2
Octel 50 System Overview
Octel 50 is an automated attendant and voice and fax messaging system that controls call
handling. As an automated attendant, Octel 50 greets incoming callers and instructs them
on how to proceed through the system using the messaging features. This type of
technology gives total control of a call to the user. If an extension is busy or there is no
answer, Octel 50 can take a message from the caller or transfer the call to another
extension.
The automated attendant features in Octel 50 can also provide callers with company
directories, automatically transfer callers from rotary phones to an operator, and answer
calls with after-hours or holiday greetings. The attendant can screen callers for the
subscriber, provide music or product messages while a caller is on hold in a queue, and
redirect a call either before it is transferred to an extension or only if the extension is busy
or not answered.
Octel 50’s messaging features eliminate “telephone tag” and incorrect or lost messages.
The system’s voice messaging features allow subscribers to send, receive, delete, skip,
redirect, review, and update messages. Subscribers can pause, fast-forward, and rewind
messages; send copies of messages to other subscribers; designate messages as listen-
only, private, or urgent; confirm message reception; and forward messages. The system’s
fax features allow subscribers to send and receive fax messages and to include fax
documents in voice response applications that they create. The AMIS Interface Module
(AIM) allows subscribers to send and receive messages to and from other voice mail
systems that support the AMIS-analog protocol.
Octel 50 is a voice-prompted, menu-driven system. Through voice prompts, the system
conveys information that includes the options subscribers can choose from to proceed. As
subscribers become familiar with the voice prompts for the options they use most often,
they can interrupt the prompts by pressing the telephone keypad button for an option
before the prompt is completely voiced.
Related Documentation
The following materials provide additional information that complements the information
presented in the
Installation Guide:
•
Octel 50 Quick Reference Guide —An easy-to-reference, foldout card, the Quick
Reference Guide shows system subscribers the telephone keypress navigation
paths to accessing voice mail features. Twenty-five Quick Reference Guides are
provided with each system shipped.
•
Octel 50 Supervisor’s Guide
—The supervisor is the individual at the customer
site who will be responsible for maintaining the installed Octel 50 system. The
Administration Guide can be left with the system supervisor at the site. The book
provides information on creating, modifying, and deleting mailboxes; setting and
modifying automated attendant features; generating system reports, and using
various other system features such as AMIS, V-Trees, and fax retrieval.
•
Configuration Notes—Each switch supported by Octel 50 has an associated
Configuration Note that provides comprehensive, switch-specific integration
considerations. Configuration Notes are updated monthly. For information on
obtaining the latest version of configuration notes, contact a technical support
representative.