Testing and Troubleshooting the Octel 50 System
Using the Octel 50 System Troubleshooting Table
O
CTEL
50 I
NSTALLATION
G
UIDE
13-16
Using the Octel 50 System Troubleshooting Table
If you encounter a problem with the Octel 50 system, use this table for possible
resolutions before contacting an authorized representative. By following these Octel 50
Troubleshooting Table guidelines, you may be able to independently solve the problem or,
if not, at least gather information an authorized representative can use to more effectively
assist you.
For easy reference, this troubleshooting table lists problem areas and their possible
resolutions alphabetically. Note that some problem areas are very broad and have
subtopics listed below the main heading. For example, if you encounter a problem where
subscribers cannot log into their mailboxes, look under
Mailboxes are not functioning
properly
to locate the subtopic
Cannot log into a mailbox
.
When you encounter a problem with Octel 50, be sure the DIGRAB and DEBUG features
are enabled from the Command Line interface. These parameters instruct the Octel 50
system to log errors and digit strings in the system log files. This information helps
authorized representatives solve the problems you encounter.
Octel 50 System Troubleshooting Table
Auto forwarding does not work
Resolution Possibilities:
Mailbox Entry dialog box:
•
Verify the Auto forwarding active option is enabled on the Auto
Forwarding dialog box for the mailbox.
•
Verify the Delay field on the Auto Forwarding dialog box is set to
3 minutes or greater value. Allow enough time for the caller to
review and/or rerecord the message.
System Setup parameters:
•
Verify at least one port is enabled for outbound calls under
Channel Specific in System Setup.
Call analysis does not work
Resolution Possibilities:
•
Re-run the Call Analysis utility. Be sure to delete the existing
tone table before you run Call Analysis. For more information on
running the Call Analysis utility, see the topic, “Running Call
Analysis,” in Chapter 9, “Defining Phone System Signals.”
•
If you re-run Call Analysis and problems persist, contact a
technical support representative for information on using
Advanced Call Analysis.
Содержание Octel 50
Страница 2: ......
Страница 3: ...Octel 50 Installation Guide 585 313 134 Comcode 108503004 101 1840 000 Issue 1 June 1999 ...
Страница 8: ......
Страница 22: ...Determining System Needs Step 3 Consider Additional Hardware Needs OCTEL 50 INSTALLATION GUIDE 2 6 Notes ...
Страница 36: ...Installing the Hardware Step 10 Installing the Sentinel Octel 50 Installation Guide 3 14 Notes ...
Страница 52: ...Running the SMDI Utility Running SMDI as a Standalone Utility Octel 50 Installation Guide 5 4 Notes ...
Страница 180: ...Integrating with an Uninterruptible Power Supply Running UPS Integration Octel 50 Installation Guide 10 4 Notes ...