Testing and Troubleshooting the Octel 50 System
Using the Octel 50 System Troubleshooting Table
O
CTEL
50 I
NSTALLATION
G
UIDE
13-18
Callers cannot transfer
Resolution Possibilities:
•
See the Configuration Note for the switch for the proper transfer
and release codes. If you do not have the Configuration Note for
the switch, you can determine the switch code by replacing the
voice mail port with a 2500 set, or the proprietary telephone
instrument if using a D/42D-NS, D/42D-SX, or D/42D-SL
integration, and transfer a caller to an extension in a busy state,
then pull the call back. Do the same for the ring-no-answer
state.
•
Verify call analysis was run and Octel 50 correctly interprets
signals from the switch. If call analysis was run and Octel 50 still
cannot correctly interpret signals from the switch, contact a
technical support representative for information on using
Advanced Call Analysis.
System Setup parameters:
•
Verify the Custom Transfer Code under Call Transfer is entered
correctly.
•
Verify the Transfer Release Code for Busy under Call Transfer is
entered correctly.
•
Verify the Transfer Release Code for No Answer under Call
Transfer is entered correctly.
•
Verify the FLINTVL parameter under Call Transfer matches the
hook flash time of the switch.
•
Verify the TONEDLY parameter under Call Transfer is set high
enough for the system to distinguish the time between DTMFs. If
this parameter is set to 8 and callers still cannot transfer, contact
a technical support representative.
•
Verify the TONELEN under Call Transfer parameter is high
enough so the system can distinguish DTMFs. If this parameter
is set to 8 and callers still cannot transfer, contact a technical
support representative.
Callers hear,
“There is a line
problem. Please try again
later,”
when they access a
mailbox
Resolution Possibilities:
•
This prompt indicates file corruption. Use the following
procedure to recover from file corruption:
1. Exit Octel 50 by selecting Exit from the File menu.
2. View the OPERATOR.LOG file for any errors indicating
power failures.
3. Run Quick Assist using the Verify Recovery Mode and the
Delete Unattached Messages Recovery Option.
4. If Quick Assist does not report any errors, restart Octel 50.
Содержание Octel 50
Страница 2: ......
Страница 3: ...Octel 50 Installation Guide 585 313 134 Comcode 108503004 101 1840 000 Issue 1 June 1999 ...
Страница 8: ......
Страница 22: ...Determining System Needs Step 3 Consider Additional Hardware Needs OCTEL 50 INSTALLATION GUIDE 2 6 Notes ...
Страница 36: ...Installing the Hardware Step 10 Installing the Sentinel Octel 50 Installation Guide 3 14 Notes ...
Страница 52: ...Running the SMDI Utility Running SMDI as a Standalone Utility Octel 50 Installation Guide 5 4 Notes ...
Страница 180: ...Integrating with an Uninterruptible Power Supply Running UPS Integration Octel 50 Installation Guide 10 4 Notes ...