Avaya Octel 50, Руководство по установке

Страница: 217 / 304

Testing and Troubleshooting the Octel 50 System Octel 50 Installation Test Plan
O
CTEL
50 I
NSTALLATION
G
UIDE
13-15
Network Messaging
This section tests network messaging to verify messages
sent to and received from remote voice mail systems are
delivered as expected. Note that the availability of the AMIS
network protocol is controlled by the sentinel.
Send
Test:
Log into a subscriber mailbox. At the main
menu, choose to send a message. Choose one
of the following destinations:
Casual AMIS node–Press <0>, dial the other
voice mail system’s access number, followed by
<#>, and the mailbox number, followed by <#>.
Administered AMIS node–Dial the AMIS node
number, followed by the mailbox number.
Expected Outcome:
Verify the messages are received at the remote voice
mail systems.
If this test fails, see the “Network messages are
returned to mailboxes” section of the Octel 50
Troubleshooting Table for possible resolutions.
Receive
Test:
Send messages from other voice mail systems
to mailboxes on the Octel 50 system.
Expected Outcome:
Verify the messages are received in the expected
mailboxes.
Language Selection
This section tests the language selection feature to verify
callers can select a preferred language.
Note that the availability of the language selection feature is
controlled by the sentinel.
Test:
From a non-integrated station set, call the Octel
50 system.
Expected Outcome:
Verify the expected language selection prompt is
voiced.
Verify the prompts are voiced in the expected language
for each language option.
If this test fails, see the “Greetings are not voiced
properly” section of the Octel 50 Troubleshooting Table
for possible resolutions.
Intercom Paging
This section tests the intercom paging feature to verify
callers can page the desired parties. Note that you can only
use this feature if the Octel 50 system uses supervised
transfers or the switch provides a unique code for busy and
ring-no-answer.
Test:
In a test mailbox, set up the intercom paging
feature.
Call into the Octel 50 system and dial the
mailbox number.
Do not answer the extension. After the no
answer prompt voices, choose to page the
subscriber.
Expected Outcome:
Verify the system voices the page over the station set
or over the external paging system as expected.
Verify the paged subscriber can connect with the caller
who placed the page.
If this test fails, see the “Intercom paging does not
work” section of the Octel 50 Troubleshooting Table for
possible resolutions.