Avaya Octel 50, Руководство по установке

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Testing and Troubleshooting the Octel 50 System Octel 50 Installation Test Plan
O
CTEL
50 I
NSTALLATION
G
UIDE
13-4
Inband/DID Integrations
Test:
Call into Octel 50 using the internal pilot number.
Note which hunt group method, linear or circular
(rotary), is used. Test all the ports on the Octel
50 system to verify each port answers calls in
order.
For a linear hunt group, test channel 1 then
disable it, test channel 2 then disable it, and so
on until all ports are verified. When you are
finished, enable all ports.
Repeat the steps using the external pilot
number.
Expected Outcome:
Verify the ports answer as expected and the Channel
Status display shows the status Answering for the port.
If this test fails, see the “Inband/DID integration does
not work” section of the Octel 50 Troubleshooting Table
for possible resolutions.
Call Analysis (Supervised)
This section tests call analysis/supervised transfers to verify
Octel 50 correctly recognizes ring-no-answer and busy
conditions.
Ring-No-Answer
Test:
Turn off the station forwarding features on a
phone set used for testing.
In a test mailbox, set the No Answer/Call
Blocking feature to Default on the Subscriber
Settings dialog box.
In the same test mailbox, set the Maximum
Rings on the Class of Service dialog box to 3 or
greater.
Call into the Octel 50 system and dial the
mailbox number. Do not answer the phone.
Expected Outcome:
Verify the system voices, “I’m sorry, there is no answer
at that extension.”
Verify the Channel Status display shows the status
Ring/No Answer for the port.
If this test fails, see the “Call analysis does not work”
section of the Octel 50 Troubleshooting Table for
possible resolutions.
Busy
Test:
Turn off the station forwarding features on a
phone set used for testing.
In a test mailbox, set the Busy feature to Default
on the Subscriber Settings dialog box.
In the same test mailbox, set the Maximum
Rings on the Class of Service dialog box to 3 or
greater.
Make the extension associated with the test
mailbox busy.
Call into the Octel 50 system and dial the
mailbox number.
Expected Outcome:
Verify the system voices, “I’m sorry, that extension is
busy right now.”
Verify the Channel Status display shows the status
Extension Busy for the port.
If this test fails, see the “Call analysis does not work”
section of the Octel 50 Troubleshooting Table for
possible resolutions.