Avaya Octel 50, Руководство по установке

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Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table
O
CTEL
50 I
NSTALLATION
G
UIDE
13-27
used.
•
Note that there must be at least two ports available on the Octel
50 system to complete a page cycle.
•
Note that paging works on Octel 50 systems using supervised
transfers or a switch that uses a unique code for busy and no-
answer.
•
Verify call analysis recognizes ring-no-answer and busy
conditions accurately.
System Setup parameters:
•
Verify an Intercom Paging Code is specified under Intercom
Paging.
•
Verify the Release Code for Intercom Paging is specified under
Intercom Paging.
Class of Service dialog box:
•
Verify the Intercom Paging option is enabled.
Mailbox Entry dialog box:
•
If intercom paging was activated by the subscriber over the
phone, verify the system manager did not override the setting on
the Subscriber Settings dialog box.
Mailboxes are not functioning
properly
Cannot edit a mailbox
Resolution Possibilities:
•
You must be logged in as a level 2 or 3 supervisor to access
most features on-screen.
•
Make sure that the correct level of security access is entered. To
access the functions under all menus but the Options menu
(with the exception of the AMIS Maintenance option), enter the
level 2 security password (Default = 12345). To access all
system functions, including those on the Options menu, enter
the level 3 security password (Default = 67890).
•
Note that a guest mailbox cannot be edited, nor can you edit a
mailbox that is in use.
•
Note that when using greeting by port, the supervisor mailbox
must have either the same company entry as the subscriber’s
mailbox or no company entry to edit the mailbox using the
supervisor main menu functions over the phone.
Cannot change class of service
Resolution Possibilities:
•
Verify you have logged in at a level 3 security level.
•
You can only modify a predefined class of service from the
Class of Service option on the Options menu.
•
Note that a security level 3 supervisor can change a class of
service for an individual mailbox by designing and applying a
custom class of service.