Avaya Octel 50, Руководство по установке

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Testing and Troubleshooting the Octel 50 System Octel 50 Installation Test Plan
O
CTEL
50 I
NSTALLATION
G
UIDE
13-7
Turn Message Waiting Light Off
Test:
Call into the Octel 50 system and log into a test
mailbox with the message waiting light on and
select to listen to new messages. Save or delete
the message.
Exit the mailbox by pressing <#> until you hear,
“Thank you. Good-bye.”
Expected Outcome:
Verify the message waiting light for the phone set
associated with the mailbox turns off when you exit the
mailbox.
If this test fails, see the “Message Waiting Lights do not
work” section of the Octel 50 Troubleshooting Table for
possible resolutions.
Hangup Detection
This section tests Octel 50’s ability to recognize the hangup
signal from the switch.
Test:
From an internal line, call into the Octel 50
system.
Hang up at the greeting.
Repeat the test using an external line.
Expected Outcome:
On the Channel Status window, verify the port
disconnects in less than three seconds and displays
one of the following status messages:
•
For SMDI integration–Waiting for Data
•
For Inband integration–Waiting for Ring
•
For DID integration–Waiting for DID
If this test fails, see the “Disconnects are not
recognized properly” section of the Octel 50
Troubleshooting Table for possible resolutions.
Greetings
This section tests the greetings to verify Octel 50 voices the
appropriate greetings at various times.
Note that the Time/Greeting parameters in System Setup
and Business Hours settings under the Attendant menu
determine when greetings are voiced.
To efficiently test the system greetings, change the time on
the computer running the Octel 50 system to morning,
afternoon, evening, and after hours times as needed.
If these tests fail, see the “Greetings do not voice properly”
section of the Octel 50 Troubleshooting Table for possible
resolutions.
Morning Greeting
Test:
From an external line, dial into the Octel 50
system during morning hours.
Expected Outcome:
Verify the Octel 50 system voices the morning greeting.
Afternoon Greeting
Test:
From an external line, dial into the Octel 50
system during afternoon hours.
Expected Outcome:
Verify the Octel 50 system voices the afternoon
greeting.