Avaya Octel 50, Руководство по установке

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Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table
O
CTEL
50 I
NSTALLATION
G
UIDE
13-28
Cannot access mailbox features
Resolution Possibilities:
•
Verify the sentinel on the Octel 50 system permits the feature.
For information on verifying the features enabled on a sentinel,
see the topic,”Displaying Features Enabled on the Sentinel,”
later in this chapter.
•
Verify the feature in question is permitted in the class of service
assigned to the mailbox.
•
Verify the feature is active on the Subscriber Settings dialog box.
•
Note that a guest mailbox can only send and receive messages.
Cannot log into a mailbox
Resolution Possibilities:
•
Dial the system’s extension or phone number and press <#>
after the system greeting. Enter the mailbox number and, when
prompted, the mailbox’s password.
•
Do not log in using a speakerphone.
•
If Octel 50 is on an integrated system using automatic station
login, verify the Inband Signaling code is correct.
•
Note that you must enter <#> after the password if the extended
security feature is active. Otherwise, the system pauses after
you finish entering the password before accessing the mailbox.
•
Verify the password contains the minimum number of digits
specified in Minimum Length of Password under General in
System Setup.
•
Note that a guest mailbox is deleted with its sponsor mailbox.
•
Note that the system manager can assign a new password
either through the Edit Mailbox dialog box or over the phone if
the subscriber cannot remember the password.
•
The mailbox may be corrupt. Contact a technical support
representative for information on using the Quick Assist utility.
Cannot record mailbox prompts
Resolution Possibilities:
•
Verify the class of service assigned to the mailbox permits
recording prompts.
•
Verify the Maximum Time to Record Mailbox Prompts parameter
is not set to zero under Message Timing in System Setup.
Mailbox is full
Resolution Possibilities:
•
The value specified in the Max Messages field or Total Time
field in the class of service assigned to the mailbox may have
been reached. Delete messages to allow for more recording
time in the mailbox or increase the limits.
•
The class of service may be corrupt. Assign a new class of
service to the mailbox.
•
The mailbox may be corrupt. Run Quick Assist using the Update
Partial option. For information on running the Quick Assist utility,
see Chapter 12, “Maintaining the System.”