Vonage/Polycom Voicemail
Quick Start Guide
Vonage/Polycom Voicemail
Quick Start Guide
For more Support 888.616.6414
•
ANSWER A CALL:
Pick up the handset or
Press the speaker button or
Press the line key for the incoming call or
Press the Answer soft key
NOTE: “Reject” sends caller directly to voicemail.
• HANDLING MULTIPLE CALLS:
When on a call and a new incoming call arrives, press
Hold then
Answer (soft key lower display) to connect with second caller.
To toggle between calls use the
Navigation keys (up, down, left,
right arrows)
Then
Resume connection to the highlighted call.
• TRANSFER:
Transfer: puts first call on hold and provides dial tone
Dial the number you want to transfer the call to (extension or
phone number)
Consult:
When second party answers, consult or announce,
press
Transfer
to complete (sends your caller ID)
•TRANSFER BLIND:
To transfer a call without consultation, press
Transfer then Blind
then dial number. (sends Caller ID of calling party, cannot
announce call or consult)
• CONFERENCE:
During call press
Conference – puts first call on hold and provides
dial tone.
Dial the second party (extension or phone number)
When the second party answers, press
Conference to join both
parties.
• DO NOT DISTURB:
Direct calls to Voicemail
(callers receive your busy greeting)
Please note: Not all features are available on all phones.
•
CALL LIST:
Missed, Placed or Received
To view your last 50 call records: Use the Navigation Keys (up,
down, left & right arrows):
t
The down arrow for Missed
The right arrow for Placed
The left arrow for Received
•
CONTACT DIRECTORY:
Press Directories or up arrow
s
Contact Directory: scroll to desired entry then:
Dial: To place call to highlighted number
Edit: First Name, Last Name, Contact Phone Number, Speed
Index, Ring Type, etc. Save or Cancel changes
Back: To return to previous menu
More: Next page of Options
Add: Create new entry
Search: By First or Last Name
Delete: Remove entry
»
TELEPHONE BASIC SETTINGS:
Press
Menu
(3)
Settings
(1)
Basic Preferences:
1. Language (default to English)
2. Time & Date–Clock Date, Time, Order, Disable
3. Headset Memory
4. Ring Type
(2)
Contrast
(3)
Ring Tone: use navigation keys to scroll, Play to listen,
then Select ring tone
OTHER FEATURE CODES
Transfer Direct to Voicemail, Press Transfer *55 Ext #
Call Park: Press Transfer *68 Ext# / Retrieve *88 Ext#
*50 - Extension # Push to Talk (speaker intercom)
*97 - Extension # Call Pick Up
*98 - Group Call Pick Up
*78 - Do Not Disturb Activate
*79 - DND Deactivate
*72 - Call Forward Activate
*73 - Call Fwd Deactivate
To TRANSFER:
Transfer – extension or phone number – Transfer
To CONFERENCE:
Conference – extension or phone number – Conference
ANSWER 2nd CALL:
‘Hold’ first call ‘Answer’ 2nd call with soft key
Soft Keys
are located near
bottom of Display
t
t
