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Collecting Information for Support
R&S
®
ESW
84
User Manual 1177.6298.02 ─ 08
7
Collecting Information for Support
If problems occur, the instrument generates error messages which in most cases will
be sufficient for you to detect the cause of an error and find a remedy.
In addition, our customer support centers are there to assist you in solving any prob-
lems that you may encounter with your R&S
ESW. We will find solutions more quickly
and efficiently if you provide us with the information listed below.
●
Windows Event Log Files
Windows records important actions of applications and the operating system in
event logs. You can create event log files to summarize and save the existing event
logs (see
"To create Windows event log files"
●
System Configuration:
The "System Configuration" dialog box (in the "Setup"
menu) provides information on:
–
Hardware Info:
hardware assemblies
–
Versions and Options:
the status of all software and hardware options instal-
led on your instrument
–
System Messages:
messages on any errors that may have occurred
An .xml file with information on the system configuration ("Device Footprint") can
be created automatically (using the
DIAGnostic:SERVice:SINFo
command or
as described in
"To collect the support information"
●
Error Log:
The
RSError.log
file (in the
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\log
directory)
contains a chronological record of errors.
●
Support file:
a *.zip file with important support information can be created auto-
matically (in the
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\user
direc-
tory). The *.zip file contains the system configuration information ("Device Foot-
print"), the current eeprom data and a screenshot of the screen display.
To collect the support information
1. Press the [SETUP] key.
2. Select "Service" > "R&S Support" and then "Create R&S Support Information".
The file is stored as
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\user\
<inst_model>_<serial-no>_<date_and_time>.zip
The file is stored as
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\user\
ESW_*.zip
.
To create Windows event log files
1. Select the "Windows Start Button"
in the bottom left corner.
2. Type in
Event Viewer
and select "Enter".