Hitachi SJ Series, User Manual

Page: 34 / 786

4-5
Chapter 4 Main Body of the Product
4.4 Method of Inquiry and Product Warranty
4.4.1 Method of Inquiry about Product
For an inquiry about product damage or faults or a
question about the product, notify your supplier or the
Technical Inquiry Service for Inverter on the back cover
of the information shown on the right side.
4.4.2 Product Warranty and Inquiry
Hitachi Industrial Equipment Systems (our company)
warrants that SJ series inverter type P1 you purchase is
free from defects in manufacturing under normal use
during the warranty period.
The warranty will only apply to damages to the delivered
inverter and excludes all damage to other equipment
and systems induced by any fault of the inverter, or the
use of the motor, machines or power supply in an
inappropriate installation environment exceeding the
specified values or with inadequate parameters. You
are requested to minimize risks to other equipment and
systems induced by any fault or failure of the delivered
inverter, and to ensure safety design and measures that
can inform the user of the risks. For the use of the
delivered inverter, maintain the safety margin in rating
and performance while make a design of other
equipment and systems with enough margin and
redundancy. Our company does not guarantee the
applicability of the delivered inverter to your purpose, so
be sure to check on your own in advance.
If defects in manufacturing are found in a purchased
product, our company will, at our company’s discretion,
repair or replace the product in question free of charge,
provided the product is still under warranty (Warranty
Service).
The warranty period is for one year from your date of
purchase. If any on-site repair service is required in
Japan or other countries, you are asked to pay the
actual expenses incurred for dispatching technical
personnel depending on circumstances. In addition, our
company has no responsibility for on-site readjustment
or test runs due to a failure.
The warranty period for the parts repaired or replaced in
terms of the Warranty Service is for six months after
completion of repair of the repaired or replaced parts. If
any defect occurs to the repaired or replaced parts
during the above period, our company will have
responsibility for repairing or replacing the parts again.
For receiving the Warranty Service, prepare a document
stating your date of purchase such as the receipt issued
where you purchased the product. Note that our
Warranty Service does not cover failure, damage,
malfunction, or any other defect in our products
resulting from any one of the following:
(1) Your date of purchase is not verified;
(2) Losses or damages caused by inadequate use
without following the conditions of use, handling
instructions and notes as stated in the User’s Guide
of the product;
(3) Inappropriate use, manipulation, or improper repair
of the product or repair by anyone other than our
authorized repair technicians;
(4) Deterioration and wearing out of the product
resulting from normal use;
(5) Damage due to earthquakes, fires, lightning strikes
or other acts of nature, environmental or salt
pollution, along with abnormal voltages and any
other external factors;
(6) Falls or impacts that occur during transportation or
travel after purchase;
(7) Losses or damages caused by software
programmed by anyone other than our company’s
personnel;
(8) Losses or damages caused by software you
installed; or
(9) Use in any countries other than Japan
Your data or programs stored in the memory of the
product may be lost during repair. Store a backup of
your data and programs in advance on your own
responsibility.
A
A
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Inverter Model: A model name beginning with
P1- described on the specification label.
■
MFG No.: Indicated on the specification label.
■
Date of purchase: Your date of purchase
■
Content of inquiry
Event occurred and its condition
Content of your question