G3iV4 to Avaya Communication Manager
Task List: G3iV4 to Avaya Communication Manager
SI Installation and Upgrades
73
June 2004
No connection between the switch and RFA
If you are upgrading from Release 9si and you do not have a direct connection between the switch and
RFA:
1
Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration
File.
2
When prompted, type in the Transaction ID number.
3
Use the FET instructions to create a new switch connection profile.
4
Create the Switch Configuration File.
5
Upload the Switch Configuration File to the RFA website.
6
Deliver the License File to your laptop/PC for installation later in this procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP database, you must call the
RFA Helpdesk to have them correct the SAP information.
Table 3: RFA Helpdesk contact numbers
Where
Who
Phone
number/URL
Prompt or
selection
Channel:
•
U.S. and Canada
•
Variable Workforce
Group
•
Avaya contractors
Avaya Associates
Members
Contractors
877-615-4174
Prompt 8
U.S. and Canada
Business Partners
866-800-5194
Prompt 8
EMEA
Direct and Business
Partners
+31-70-414-8720
or
http://www.avayane
twork.com
Prompt 3
Select GSO;
select EMEA
APAC RTAC
Direct and Business
Partners
+65-6872-8686
CALA
•
Mexico TAC
•
Brazil TAC
•
Columbia TAC
•
Argentina TAC
•
Mexico Call Receipt
Direct and Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998