R5/R6/R7/R8si to Avaya Communication Manager
Task List: R5/R6/R7/R8si to Avaya Communication Manager
106
SI Installation and Upgrades
June 2004
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP database, you must call the
RFA Helpdesk to have them correct the SAP information.
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Pre-upgrade administration [from
R5/R6/R7/R8si]
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You must make the administration changes prior to the upgrade.
1
Remove Print Messages Feature Access Code
Remove the value from the
Print Messages Access Code
field on the Feature Access Code
(FAC) form. This feature access code allows users to print undelivered messages without having to call
the message center.
2
Remove print-msgs buttons
Table 4: RFA Helpdesk contact numbers
Where
Who
Phone
number/URL
Prompt or
selection
Channel:
•
U.S. and Canada
•
Variable Workforce
Group
•
Avaya contractors
Avaya Associates
Members
Contractors
877-615-4174
Prompt 8
U.S. and Canada
Business Partners
866-800-5194
Prompt 8
EMEA
Direct and Business
Partners
+31-70-414-8720
or
http://www.avayane
twork.com
Prompt 3
Select GSO;
select EMEA
APAC RTAC
Direct and Business
Partners
+65-6872-8686
CALA
•
Mexico TAC
•
Brazil TAC
•
Columbia TAC
•
Argentina TAC
•
Mexico Call Receipt
Direct and Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998